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After almost 3 months of investigation, the Competition Authority has not taken any measures against One Albania, but has come out today with several requests for the companies, which it is not known how much will be implemented.
The Competition Authority has not taken any action against One Albania for increasing mobile tariffs. In May of this year, the company increased tariffs for contract numbers, which brought a huge public reaction.
The Competition Authority decided to launch an investigation, but from the start it was clear that nothing would follow. The institution led by Denar Biba launched an investigation into both mobile companies, Vodafone and One, even though Vodafone had no growth.
After almost 3 months of investigation, the Competition Authority has not taken any measures against One Albania, but has come out today with several requests for the companies, which it is not known how much will be implemented.
" Within 90 days, both operators must offer special more favorable packages for pensioners and students aged 18–23; the cheapest package must be actually available at physical points of sale, not only in online applications or digital channels; after the end of the contract, each subscriber must have the right to switch to a cheaper package, without penalties and without unjustified obstacles; any change in price, content or validity of the package must be notified individually to the subscriber, clearly and at least 30 days in advance; any price increase must be based on documented cost analyses and this documentation must be kept for five years ", emphasizes the Competition Authority.
It would be great if there were facilities for students and pensioners, but this is nothing compared to the affairs of One Albania. Those who suffered from the price increase will continue to pay the same rates. Not to mention that the Hungarian company has always escaped punishment.
In 2024, after the merger of Eagle Mobile with One, the company changed servers and had problems with the service, leaving citizens for days without offers, internet, messages, etc. At that time, Denar Biba was asked in the Assembly about this situation. But, instead of taking action, he came to the defense of the company. He even worried about its losses because many customers had left.
" The company in question had lost a significant number of customers due to a technical problem. They changed servers and had problems. When you lose market, you lose money, I don't know how the Competition Authority can identify a violation of the law. At this point we assessed that it was not necessary to go into investigation ," said Biba.
The company "One" has often been denounced by citizens, either for its high prices or for its poor mobile service. In addition, citizens have also denounced the arrogant behavior of its employees towards customers, not providing them with proper service.
But the climax came in May, when the company increased service fees. The company increased the prices of contract services and offers. But even in this case, the Competition Authority turned a blind eye. Not only that, but it came to the company's defense and accused citizens of not reading contracts well.
" In the relevant contracts that citizens have signed, including certainly us who are One clients, in the relevant contract that we have signed, you, me, our family members who are One company clients, it is clearly stipulated, despite the small print, on 3-4 pages, that none of us reads, for better or worse, that the company has the right to index prices in the event of increased inflationary pressures in the market ," said Denar Biba, also in the Economy Committee.
Even in 2022 or even in 2025, the Competition Authority has opened investigations against mobile companies. But even in those cases, no violations were found. The same thing today. /Pamphlet
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